Fitbit Customer Support Specialist with German and English

*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate

If you are excited about health and technology, join our Fitbit Team!

As a Fitbit Customer Support with German, you will be part of a great team and will:

Help our users with any issues they might have via tickets or calls
Provide solutions to everyday device use questions on a case by case customer-oriented approach
Identify trending issues and bugs from users’ reported issues and communicate them to your supervision team
Work with a passionate team of customer-friendly colleagues from an international background
Not bad, right?

What we expect from you:

Very good knowledge of GERMAN language (B2 or similar) for daily communication with customers
Good command of English (B1 or similar) for training and internal communication
Basic understanding of iOS and Android OS features
Demonstrating empathy
Desire to help customers as best as possible and willing to contribute to the team’s success
Result-oriented with personal performance
Friendly and outgoing personality
Looking for a long-term employment

In return, we offer:

Relocation assistance
Flexible working hours options
Fully paid training sessions
Stable job and career development opportunities
Attractive salary
Additional health insurance
50+ benefits and services to choose from
Positive international working environment
Support and learning
Employee referral bonuses

Does it sound like the perfect job for you? Apply now!

About us: TELUS International Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building and delivering next-generation digital services, AI solutions, customer experience and much more. The company's primary focus is strict adherence to all our clients'procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

***Please note that the position is based in Sofia, Bulgaria and we will assist you to relocate.**

Are you ready to take the next step in your career and achieve your next challenge?

If your answer is YES - join the leader in the CX (Customer Experience) industry **TELUS Digital Bulgaria!**

As a **Digital Trust and Safety Specialist with German and English** you will:

- Review user-generated back-office information, which may include sensitive or potentially disturbing content, and ensure compliance with established policies
- Take prompt and appropriate action on information that violates guidelines or poses risks
- Stay updated on internal policies to ensure accurate implementation
- Identify and analyze patterns to proactively address potential risks

**We’re looking for someone with:**

- High attention to detail 
- Comfortable processing sensitive information
- Strong ability to defend decisions and provide context with logical reasoning
- Ability to identify patterns in behavior to enhance decision-making
- Strong organizational and time management skills to deal with shifting priorities and high volumes of work
- Experience investigating fraud, spam, or other types of inappropriate information is an asset

**Required qualifications:**

- Fluent in **German**
- B2 or higher **English** language skill

**In return, we will give you:**

- **Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)**
- Fully paid training
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning
- Employee referral bonuses

With the provided opportunity, you'll enjoy all the benefits from our incredible TELUS Tower office in Sofia - such as top location in the city center, personal gym, relax and gaming areas, and the possibility to be part of an amazing team!

**Does it sound like the perfect job for you? Apply now!**

***About us:*** *TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.*

****Please note that the position is based in Sofia, Bulgaria and we will assist you to relocate.***

We are looking for an enthusiastic **German Speaking Travel Experience Advisor for Airbnb** to join our team.

**Responsibilities:**

- Provide friendly and efficient service to the worldwide Airbnb community
- Be the first point of contact to handle and resolve customer complaints/queries
- Respond professionally and with empathy to inbound/outbound phone calls, messaging, and chat channels
- Demonstrate ownership of user queries until resolution
- Investigate, identify, and escalate issues appropriately, by prioritizing urgent and sensitive matters
- Investigate, identify, and escalate issues appropriately
- Compose thoughtful and accurate messages or customize prepared responses to customer queries
- Research information and troubleshoot problems using available resources
- Recognize product and process issues that impact our community and submit reports and feedback 
- Maintain accuracy and security of customer information on Airbnb systems

**Requirements:**

- Fluent in **German** (written and spoken) and have a good knowledge of **English** language
- Patience, empathy, and an ability to demonstrate confidence when imparting information
- Ability to positively communicate difficult messages
- Previous experience in hospitality, the call center will be considered an advantage
- Ability to work in a fast-changing environment
- Investigative skills with strong communication and interpersonal skills
- Proactively and independently work to meet targets and goals

**We Offer:**

- **Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)**
- Fully paid training 
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning
- Employee referral bonuses

We care about the well–being of our employees, invest in their future growth, and encourage fun and team-building initiatives!

Our Partnership with Airbnb gives you a unique opportunity to become a part of the global team that focuses its attention on positively impacting the experiences that customers have when interacting with Airbnb by providing exceptional customer support at all levels. To achieve this mission, you will go the extra mile to support all who interact with Airbnb.

If you are already an expert in the ins and outs of the Airbnb site and have exceptional people skills, then you are just the type of person we want to talk to. This team will be on the front lines working with our users every day.

Does it sound like the perfect job for you? **APPLY NOW!**

***About us:*** *TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.*

***Please note that the position is based in Sofia, Bulgaria and we will help you to relocate.**

**TELUS Digital Bulgaria** is looking for passionate **Player Support Specialist for Riot Games Account with German and English** to join our **growing Game Support Team** - get the job you will enjoy!

**A typical day:**

- Help out our players with any issues they might have via tickets and chat
- Provide the best player experience with a case by case player oriented approach
- Identify trending issues and bugs submitted by players and communicate them to the appropriate teams
- Work with a passionate team of gamers to give our support experience a player to player feel

**If you have:**

- Fluency in German and a good command of English
- Player empathy and understanding a player’s perspective when tackling their issue is required
- Understanding of Player Support
- Gaming experience – if you have played games and you can relate to a player’s concept, community and mindset it will be considered as an advantage
- Desire to help the players as best as possible and to contribute to the team’s success

**We Offer:**

- **Financial support during relocation (eg: for transportation, hotel stay, rent, and assistance in finding a long-term rental)**
- Fully paid training 
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- support and learning
- Employee referral bonuses

We care about our employees' well–being, invest in their future growth, and encourage fun and team-building projects!

**Does it sound like the perfect job for you? APPLY NOW!**

***About us:*** *TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.*Back Office Gaming Support Specialist with German and EnglishBack Office Gaming Support Specialist with German and EnglishBack Office Gaming Support Specialist with German and EnglishBack Office Gaming Support Specialist with German and English

*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate

Are you ready to take the next step in your career? If your answer is YES – join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!

As a Customer Support Specialist with German and English you will be a part of a great team and all together will:

Deliver outstanding client service
Achieve great customer experience and satisfaction
Identify and assess customers’ needs
Assist with general inquiries, product support, and troubleshooting via phone, e-mail, chat, or tickets

As a candidate, you do not need to have experience in a similar role but you should be fluent in German and have excellent communication skills.

We Offer:

Relocation assistance
Fully paid training
Stable job and career development opportunities
Attractive salary
Additional health insurance
50+ benefits and services to choose from
Positive international working environment
Support and learning
Employee referral bonuses

We care about the well–being of our employees, invest in their future growth, and encourage fun and team-building projects!

Does it sound like the perfect job for you? Apply now!

About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and the country's largest employer in the CX (Customer Experience) industry with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients'procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate

Our Partnership with Airbnb gives you a unique opportunity to become a part of the global team that focuses its attention on positively impacting the experiences that customers have when interacting with Airbnb by providing exceptional customer support at all levels. To achieve this mission, you will go the extra mile to support all who interact with Airbnb.

We are looking for an enthusiastic German Speaking Travel Experience Advisor for Airbnb Account to join our NEW Team.

If you are already an expert in the ins and outs of the Airbnb site and have exceptional people skills, then you are just the type of person we want to talk to. This team will be on the front lines working with our users every day.

Responsibilities:

Provide friendly and efficient service to the worldwide Airbnb community
Be the first point of contact to handle and resolve customer complaints/querand ies
Respond professionally and with empathy to inbound/outbound phone calls, messaging, chat channels
Demonstrate ownership of user queries until resolution
Investigate, identify and escalate issues appropriately, by prioritizing urgent and sensitive matters
Investigate, identify and escalate issues appropriately
Compose thoughtful and accurate messages or customize prepared responses to customer queries
Research information and troubleshoot problems using available resources
Recognize product and process issues that impact our community and submit reports and feedback
Maintain accuracy and security of customer information on Airbnb systems

Requirements:

Fluent in German (written and spoken) and have a good knowledge of English language
Patience, empathy, and an ability to demonstrate confidence when imparting information
Ability to positively communicate difficult messages
Previous experience in hospitality/call center will be considered as an advantage
Ability to work in a fast-changing environment
Investigative skills with strong communication and interpersonal skills
Proactively and independently work to meet targets and goals

We Offer:

Relocation assistance
Fully paid training
Stable job and career development opportunities
Attractive salary
Additional health insurance
50+ benefits and services to choose from
Positive international working environment
Support and learning
Employee referral bonuses

We care about the well–being of our employees, invest in their future growth, encourage fun and team-buiand lding initiatives!

Does it sound like the perfect job for you? APPLY NOW!

About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building and delivering next-gener,ation digital services, AI solutions, customer experience and much more. The compa,ny's primary focus is strict adherence to all our clients'procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate

Our Partnership with Airbnb gives you a unique opportunity to become a part of the global team that focuses its attention on positively impacting the experiences that customers have when interacting with Airbnb by providing exceptional customer support at all levels. To achieve this mission, you will go the extra mile to support all who interact with Airbnb.

We are looking for an enthusiastic German Speaking Travel Experience Advisor for Airbnb Account to join our NEW Team.

If you are already an expert in the ins and outs of the Airbnb site and have exceptional people skills, then you are just the type of person we want to talk to. This team will be on the front lines working with our users every day.

Responsibilities:

Provide friendly and efficient service to the worldwide Airbnb community
Be the first point of contact to handle and resolve customer complaints/querand ies
Respond professionally and with empathy to inbound/outbound phone calls, messaging, chat channels
Demonstrate ownership of user queries until resolution
Investigate, identify and escalate issues appropriately, by prioritizing urgent and sensitive matters
Investigate, identify and escalate issues appropriately
Compose thoughtful and accurate messages or customize prepared responses to customer queries
Research information and troubleshoot problems using available resources
Recognize product and process issues that impact our community and submit reports and feedback
Maintain accuracy and security of customer information on Airbnb systems

Requirements:

Fluent in German (written and spoken) and have a good knowledge of English language
Patience, empathy, and an ability to demonstrate confidence when imparting information
Ability to positively communicate difficult messages
Previous experience in hospitality/call center will be considered as an advantage
Ability to work in a fast-changing environment
Investigative skills with strong communication and interpersonal skills
Proactively and independently work to meet targets and goals

We Offer:

Relocation assistance
Fully paid training
Stable job and career development opportunities
Attractive salary
Additional health insurance
50+ benefits and services to choose from
Positive international working environment
Support and learning
Employee referral bonuses

We care about the well–being of our employees, invest in their future growth, encourage fun and team-buiand lding initiatives!

Does it sound like the perfect job for you? APPLY NOW!

About us: TELUS International Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building and delivering next-gener,ation digital services, AI solutions, customer experience and much more. The compa,ny's primary focus is strict adherence to all our clients'procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

****Please note that the position is based in Sofia, Bulgaria and we will help you to relocate if you are based outside the country.***

Are you ready to take the next step in your career and to achieve your next challenge? If your answer is YES - then here is a role for you - join the leader in the CX (Customer Experience) industry **TELUS International Bulgaria!**

As a **Technical Solutions Consultant with German and English** you will be a part of a great team and all together will:

- Deliver outstanding client service
- Achieve great customer experience and satisfaction
- Identify and understand user needs
- Assist with general inquiries, product support, and troubleshooting via phone, e-mail, and chat

As a candidate, you do not need to have experience in a similar role but you should be fluent in **German** and able to demonstrate a keen interest in technology and have excellent communication skills.

**We offer:**

- Fully paid training 
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning
- Employee referral bonuses
- **Relocation package for candidates outside Bulgaria**

We care about our employees' well–being, invest in their future growth, and encourage fun and team-building initiatives!

Does it sound like the perfect job for you? **APPLY NOW!**

***About us:** TELUS International Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.*