**Experience the power of a game-changing career** Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a **Customer Representative** you will be part of our team of game-changers who are powering the brands of the future. **Career growth and personal development** This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. **What you will do in this role** In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As a **Customer Representative** on our team, you will: - Provide first class customers satisfaction at all times and do whatever is necessary to support the customers following the provided guidelines. - Handle incoming customers contacts (via telephone, e-mail, chat or social media, reviews), log call details onto call tracking systems and perform call follow ups according to procedures. - Support consumers in the sales and after sales process by qualification of needs, product recommendation, after sales support and additional tasks that result in consumer satisfaction. - Forward, when not having the resolution for themselves, any escalations, and defined topics to the respective Client’s brand units and / or contact persons. - De-escalate in case of complaint, offer solutions within Client’s procedures, policies, or guidelines, or transfer to the Client’s or designated partner for settling and resolution of non-standard cases. - Ensure correct presentation of the Client’s corporate images in all interactions representing its brand and generate consumer experience through outstanding service and personal care on all channels. **Your qualifications** We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. **Concentrix is a great match if you:** - Are bilingual or proficient in German and advanced English - Are self-motivated, team player, supportive person, outgoing and open minded - Have active listening/comprehension skills - Have very good written skills and customer-focused attitude - Have goal-oriented attitude and time management skills - Have minimum knowledge Office pack + Keyboarding skills Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role. **What’s in it for you** We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your **unique lifestyle:** - Full-time 39 hours/week, contract: Monday- Friday from 9am to 6pm - Salary 19.500 euros gross/year + up to 3000 euros gross/year in bonus - **Work remotely from anywhere in Spain** - Full paid training on the company and the project you'll be working on - Career development programs, specialized courses **Experience the best version of you!** At **Concentrix**, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” ** *Concentrix is an equal opportunity employer* *We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.* R1621503
Carrer de Selva de Mar, Barcelona, 08020, Barcelona, Cataluna, Spanien
Bewerben über
Barcelona
**Experience the power of a game-changing career**
Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you’re looking to grow and be inspired, as a **Customer Representative** you will be part of our team of game-changers who are powering the brands of the future.
**Career growth and personal development**
This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.
**What you will do in this role**
In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.
As a **Customer Representative** on our team, you will:
- Provide first class customers satisfaction at all times and do whatever is necessary to support the customers following the provided guidelines.
- Handle incoming customers contacts (via telephone, e-mail, chat or social media, reviews), log call details onto call tracking systems and perform call follow ups according to procedures.
- Support consumers in the sales and after sales process by qualification of needs, product recommendation, after sales support and additional tasks that result in consumer satisfaction.
- Forward, when not having the resolution for themselves, any escalations, and defined topics to the respective Client’s brand units and / or contact persons.
- De-escalate in case of complaint, offer solutions within Client’s procedures, policies, or guidelines, or transfer to the Client’s or designated partner for settling and resolution of non-standard cases.
- Ensure correct presentation of the Client’s corporate images in all interactions representing its brand and generate consumer experience through outstanding service and personal care on all channels.
**Your qualifications**
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
**Concentrix is a great match if you:**
- Are bilingual or proficient in German and advanced English
- Are self-motivated, team player, supportive person, outgoing and open minded
- Have active listening/comprehension skills
- Have very good written skills and customer-focused attitude
- Have goal-oriented attitude and time management skills
- Have minimum knowledge Office pack + Keyboarding skills
Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.
**What’s in it for you**
We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.
In this role, we offer benefits that help support your **unique lifestyle:**
- Full-time 39 hours/week, contract: Monday- Friday from 9am to 6pm
- Salary 19.500 euros gross/year + up to 3000 euros gross/year in bonus
- **Work remotely from anywhere in Spain**
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses
**Experience the best version of you!**
At **Concentrix**, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”
**
*Concentrix is an equal opportunity employer*
*We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.*
R1621503
Barcelona
**Experience the power of a game-changing career**
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you’re looking to grow and be inspired, as a **Technical Support Advisor in Barcelona (On-site)**, you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.
**Career growth and personal development**
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
**What you will do in this role**
As a **Technical Support Advisor** on our team, you will:
- Provide expert support to remotely resolve hardware and/or software technical issues and application problems for our customers
- Trigger an onsite interaction (parts and/or FSE dispatch) in case the issue cannot be fixed remotely
- Keep customers informed of the status of their case
- Document case history and interactions with customer. SW (CRM) to ensure proper handover to field, product/case history tracking and reporting
- Contribute to maintain the Knowledge Mgmt. System (KMS) sharing the knowledge with the rest of the organization
- Assist Care Center Agents and Customers on subjects such as product features, specifications, parts info and compatibility, maintenance routines, educational programs and technical aspects in general, based on customer entitlement
- Assist Field Service Engineers during onsite troubleshooting in case of need
**Your qualifications**
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
**Concentrix is a great match if you:**
- A native or proficient level in German and advanced level of English
- Strong technical background with bachelor’s degree in Science/Engineering – preferably Mechanical, Industrial or Electrical Engineering – or equivalent
- Can work collaboratively in an ethnically, linguistically, and culturally diverse environment
- Excellent organizational skills; able to prioritize work in accordance
**It will be a plus if you have:**
- Experience in a customer facing role (onsite support, remote support or similar)
- Experience in Graphics Arts products and related technologies
- Ability to follow and read electrical / electronic diagrams
- Experience in Additive Manufacturing technology, 3D Modeling Software - Magics (Materialise) and NetFabb (Autodesk) and/or 3D printing workflows
If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.
**What’s in it for you**
In this role, we offer benefits that help you support your unique lifestyle:
- Full time 39 hours/week permanent contract: Monday to Friday, from 09.00 to 18.00
- Salary: Starting from 20.000 euros gross/year up to 24.000 euros gross/year in bonus
- Great location in Barcelona
- Full paid training on the company and the project you'll be working on
- Career development programs and specialized courses
**Experience the best version of you!**
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”
*Concentrix is an equal opportunity employer*
*We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.*
**R1599705**
Barcelona
**Experience the power of a game-changing career**
****
Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you’re looking to grow and be inspired, as a **Fashion Support Consultant** **in Barcelona (on-site)**, you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.
**Career growth and personal development**
This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.
**What you will do in this role**
In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.
As a **Fashion Support Consultant** on our team, you will:
- Handle incoming customers contacts (via telephone, email, chat or other automated alerts) and solve users’ demands
- Log call details onto call management systems and provide response and resolution within SLA
- Maintain service and product knowledge and expertise associated with applications specific to individual customers
- Ensure contractual SLA is maintained
**Your qualifications**
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
**Concentrix is a great match if you:**
- Are proficient or bilingual in German and advanced in English
- Have good disposition to work in a customer service environment
- Have customer care skills – ability to listen to and understand the customers’ need
- Can take ownership of, and progress calls to resolution or to escalate call to resolution
**It will be a plus if you have:**
- Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.
**What’s in it for you**
We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.
In this role, we offer benefits that help support your **unique lifestyle:**
- Full-time 39 hours/week permanent contract: rotative Monday to Friday between 10:00 - 20:00
- Salary 18 900 euros gross/year + up to 2000 euros gross/year in bonus
- Central location in Barcelona
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses
**Experience the best version of you!**
At **Concentrix**, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”
*Concentrix is an equal opportunity employer*
*We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.*
R1587316
Barcelona
**Experience the power of a game-changing career**
Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you’re looking to grow and be inspired, as a **Customer Service Representative in Barcelona (On-site)**, you will be part of our team of game-changers who are powering the brands of the future in the Fashion industry.
**Career growth and personal development**
This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.
**What you will do in this role**
In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.
As a **Customer Service Representative** on our team, you will:
- Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts) and solve users’ demands.
- Log call details onto call management systems and provide response and resolution within SLA
- Maintain service and product knowledge and expertise associated with applications specific to individual customers
- Escalate potential service issues initially with Mentor.
**Your qualifications**
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
**Concentrix is a great match if you:**
- Are bilingual or proficient in German and advanced in English
- Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
- Have good disposition to work in a customer service environment
- Have customer care skills – ability to listen to and understand the customers’ needs
- Can take ownership of, and progress calls to resolution or to escalate call to resolution
Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.
**What’s in it for you**
We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.
In this role, we offer benefits that help support your unique lifestyle:
- Full-time 39 hours/week permanent contract: Monday to Friday 9:00 to 18:00
- Salary 18 400 euros gross/year + up to 2500 euros gross/year in bonus
- Great location in Barcelona
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses
**Experience the best version of you!**
At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”
*Concentrix is an equal opportunity employer*
*We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.*
**R1567446**
Barcelona
**Experience the power of a game-changing career**
Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you’re looking to grow and be inspired, as a **Customer Service Sales Representative in Barcelona (on-site or remote within Spain)**, you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.
**Career growth and personal development**
This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.
**What you will do in this role**
In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.
As a **Customer Service Sales Representative** on our team, you will:
- Take incoming customer and from boutiques and shops calls and solve users’ demands
- Log call details onto call management systems and provide response and resolution within SLA
- Maintain service and product knowledge and expertise associated with applications specific to individual customers
- Ensure contractual SLA is maintained
**Your qualifications**
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
**Concentrix is a great match if you:**
- Have a proficient or bilingual level of German and advanced level of English
- Have minimum of 1-year relevant experience in fashion retail or retail
- Have knowledge of sales techniques (up-/cross-selling, objection handling, etc)
- Are Customer Driven, motivated to work in sales, opportunistic in creating sales leads
- Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs
- Have exceptional customer-facing and customer-care skills
- Have working knowledge of IT platforms, equipment, and applications: Windows/MS Office
Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.
**What’s in it for you**
We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.
In this role, we offer benefits that help support your unique lifestyle:
- Part Time 20 hours/week seasonal contract: rotative Monday to Saturday between 08:00 - 19:00
- Salary 9 200 euros gross/year + 600 euros gross/year in bonus
- Central location in Barcelona or work-from-home opportunity anywhere within Spain
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses
**Experience the best version of you!**
At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”
Concentrix is an equal opportunity employer
*We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.*
*R1544653*
Barcelona
**Experience the power of a game-changing career**
Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you’re looking to grow and be inspired, as an **Inside Sales Representative in Barcelona (On-site),** you will be part of our team of game-changers who are powering the brands of the future in tech.
****
**Career growth and personal development**
This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.
**What you will do in this role**
In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.
As an **Inside Sales Representative** on our team, you will:
- Provide expert assistance to the list of clients and partners using a consultative approach to account management
- Create the business environment for sustained growth on the account
- Develop and maintain the relationship within the account in order to maintain long term visibility of strategy, plans and competitor activity
- Research new sales opportunities within the existing portfolio of accounts
- Prepare commercial and technical service proposals - Focus on driving profitability through proactive management - Execute and achieve sales quota and targets
- Track, manage, and report ongoing activity relative to sales pipeline.
- Timely response and resolution of incoming customer or partner calls
****
**Your qualifications**
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
**Concentrix is a great match if you:**
- Are proficient or bilingual in German with intermediate English level
- Have a solid sales background and previous experience in Sales B2B
- Have strong communication skills
- Are achievement and goal oriented, motivated and self-starter
- Have previous experience working with channel
- Are dynamic and energetic
****
Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.
****
**What’s in it for you**
We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.
In this role, we offer benefits that help support your unique lifestyle:
- Full-time permanent contract, 39 hours/week: Monday to Friday 09:00 to 18:00
- Salary offer: on-target earnings 28,000 euros gross/year
- Friends hunting (referral) bonus
- Great office location in Barcelona
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses
****
**Experience the best version of you!**
At **Concentrix**, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”
**
*Concentrix is an equal opportunity employer*
*We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.*
R1548693
Barcelona
**Experience the power of a game-changing career**
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you’re looking to grow and be inspired, as an **Inside Sales Representative in Barcelona (on-site)**, you will be part of our team of game-changers who are powering the brands of the future in tech.
**Career growth and personal development**
This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.
What you will do in this role
In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.
As an **Inside Sales Representative** on our team, you will:
- Execute and achieve sales quota and targets.
- Identify and qualify prospects and deciders in the targeted companies
- Pass the leads on to the country or reseller and follow-up the sales cycle
- Focus on driving profitability through proactive management
- Track, manage, and report ongoing activity relative to sales pipeline
- Reviewing level of client satisfaction and escalating issues when necessary
Timely response and resolution of incoming customer or partner calls regarding, customer inquiries and request
Your qualifications
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
**Concentrix is a great match if you:**
- Have a proficient or bilingual level of German with an advanced English level
- Have strong communication skills
- Have solid Sales Background
- Are achievement and goal oriented
- Have good computer skills
- Have previous experience in Sales B2B (preferred)
**It would be a plus if you have**
- Previous experience working with channel
**What’s in it for you**
We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.
In this role, we offer benefits that help support your unique lifestyle:
- Full time 39 hours/week contract: Monday to Friday 9:00 to 18:00
- Salary 22.000 euros gross/year + up to 3.000 euros gross/year in bonus
- Great office location in Barcelona
- Friends hunting (referral) bonus
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses
**Experience the best version of you!**
At **Concentrix,** we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”
*Concentrix is an equal opportunity employer*
*We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.*
**R1557126**
Barcelona
**Experience the power of a game-changing career**
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you’re looking to grow and be inspired, as a **Customer Service Representative in Barcelona (on-site),** you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.
**Career growth and personal development**
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
**What you will do in this role**
As a **Customer Service Representative** on our team, you will:
- Take incoming user requests
- Solve requests/incidents that require a higher level of technical knowledge
- Solve requests/incidents related to more specific products/apps like Soundtouch & Bose Music.
- Maintain knowledge and expertise associated with applications specific to Users.
- Proactively update customers with status and resolution progres
**Your qualifications**
Concentrix is a great match if you:
- Are proficient or bilingual in German and have an advanced level of English
- Have excellent customer care skills
- Have high IT knowledge in Signal Path Connectivity, Wireless Networking, Live Music and Audiovisual products.
- Are Windows and Mac environment literate,
- Have 1 year in a customer service environment, preferably technical support
- Have excellent customer care knowledge and awareness
- Have good communication and team skills, flexibility and stress resistance
If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.
**What’s in it for you**
In this role, we offer benefits that help you support your **unique lifestyle:**
- Full time 39 hours/week temporary contract: Monday to Friday, from 09.00 to 18.00
- Salary 19 000 euros gross/year + up to 1900 euros gross/year in bonus
- Central location in Barcelona
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes
**Experience the best version of you!**
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”
*Concentrix is an equal opportunity employer*
*We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.*
*R1540473*