Linde Picture Linde GmbH, Gases Division IT Service Manager Region Europe West (m/f/d) Porto, Portugal; Pullach nearby Munich. Germany; Barcelona, Spain | req15641 What you will enjoy doing * As IT Service Manager Region Europe West (REW), it will be responsible for all services provided to our service consumers and to maintain regular contact with all stakeholders, to ensure effective collaboration. * You will develop and implement IT services and processes that align with the business needs. * As IT Service Manager, you will lead service and process improvement projects, including outsourcing, insourcing, and service provider strategy initiatives. * In this role, you will establish and monitor Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underpinning Contracts (UCs) based on service needs. * You will monitor KPIs and SLA achievements, while effectively managing violations or major service issues. * To ensure high levels of customer satisfaction, you will drive continuous service improvement activities and monitor service quality and performance. What makes you great * As the IT Service Manager Region Europe West (REW), you should have a passion for IT and a desire to drive positive change within the organization. * You must be quality-conscious with strong analytical thinking, planning, and evaluating skills, as well as a strong executor with a proven track record of implementing improvement initiatives. * Your service-oriented mindset and interest in understanding the needs of service consumers will serve you well in this position. * As an international company, Linde requires you as IT Service Manager to be able to work effectively in an international environment and demonstrate fluency in English. * Experience with IT service management tools and repositories applications is a must for this role. * ITIL V3 or ITIL V4 certifications Foundation or above is mandatory, and project management certification is a plus. * Finally, as the IT Service Manager, you are required to travel as necessary to effectively fulfill your responsibilities Why you will love working with us At Linde we identify ourselves with our products – either working for the technical or medical gases business. Being a company with a long tradition in the gases business, we not only care about our customers and high quality products, but most importantly about our employees. While working with us, expect a safe workplace, high safety standards and a true commitment from our managers to safety. What we offer you! At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless. Have we inspired you? Let´s talk about it We are looking forward to receiving your complete application (motivation letter, CV, certificates) via our online job market. Any designations used of course apply to persons of all genders. The form of speech used here is for simplicity only. Linde acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development. LinkedIn Logo & Link LinkedIn Logo & Link Facebook Logo & Link Instagram Logo & Link YouTube Logo & Link Linde Footer Logo
Date de début
2024-01-17
Seitnerstr. 70
82049
82049, Pullach im Isartal, Bayern, Deutschland
Postuler via
Pullach im Isartal
Wer wir sind: Seit 1907 steht die Gesundheit der Menschen im Mittelpunkt der HERMES Group. Die HERMES Arzneimittel Holding steht mit ihrer Arbeit für wirtschaftliche Stabilität, aktive Unterstützung, leidenschaftlichen Antrieb und eine vertrauensvolle Partnerschaft innerhalb der HERMES Group. Als eine Unternehmensgruppe unter dem Dach der Johannes Burges Familienstiftung setzt sich die HERMES Arzneimittel Holding, aus den Firmen HERMES ARZNEIMITTEL, HERMES PHARMA und Bad Heilbrunner zusammen. Sie alle vereint ein hoher Qualitätsanspruch bei der Entwicklung, Zulassung, Fertigung und dem Vertrieb von Produkten im Pharma- und Gesundheitsmarkt. Im Auftrag der Johannes Burges Familienstiftung stellt die HERMES Arzneimittel Holding den Unternehmen der Gruppe ihre zentralen Funktionen und Dienste zur Verfügung. Wir suchen einen motivierten Auszubildenden (m/w/d), der ab dem 1. September 2025 eine abwechslungsreiche Ausbildung bei uns absolvieren möchte. Wir fördern den offenen und vertrauensvollen Umgang untereinander und legen großen Wert auf Zuverlässigkeit und Selbstverantwortung. Außerdem bekommst Du einen ganzheitlichen Einblick in unser Unternehmen sowie anspruchsvolle Aufgaben, bei denen individuelle Talente bestmöglich gefördert werden. Nutze Deine Chance! Wir freuen uns auf Dich! Was Dich erwartet: IT ist Deine Leidenschaft? Wir schulen Dich im täglichen Umgang mit Betriebssystemen, Netzwerktechniken, Protokollen und Netzwerksicherheit Es darf auch gerne mal komplex sein? Du hilfst bei der Systembetreuung zentralisierter Hochverfügbarkeitslösungen mit sowie bei der Installation, Konfiguration, Einrichtung und Inbetriebnahme von IT-Systemen Du wolltest schon immer bei hochspannenden IT-Projekten mitwirken? Wir haben sie und Du unterstützt das Team bei der Projektarbeit Kollegen bei IT-Problemen weiterhelfen macht Dir Spaß? Du wirkst bei der Beratung und Betreuung interner Anwender mit Was Du mitbringst: Du bist begeistert von Computern, Soft- und Hardware Technik zu verstehen fällt Dir leicht und Du beschäftigst Dich gerne mit den neuesten IT-Technologien Du übernimmst gerne Verantwortung, möchtest unorganisierte Dinge strukturieren und denkst analytisch Du nimmst gerne Kontakt zu Mitarbeitern auf, bietest Deine Unterstützung proaktiv an und arbeitest gerne im Team Dir geht es von der Hand, Dich gewandt auf Deutsch auszudrücken und Englisch ist auch kein Problem für Dich Und nicht zu vergessen - ein sehr guter bis guter Realschulabschluss ist Dir wichtig oder Du hast Dein Fachabitur oder Abitur Unsere #gesundemischung für Dich: Eine fundierte Ausbildung im informationstechnischen Bereich in unseren modern ausgestatteten Büros in Pullach mit 30 Tagen Urlaub im Jahr, kostenlosem MVV-Ticket, einer subventionierten Kantine und sehr guten Übernahmechancen. Und das Beste: ein großartiges und motiviertes Azubi- und Ausbilderteam, dass sich auf Dich freut! Wir freuen uns auf Dich! Bitte bewerbe Dich online mit Deinen vollständigen Bewerbungsunterlagen (Motivationsschreiben, Lebenslauf, Zeugnisse). Deine Ansprechpartnerin ist Frau Cindy Krotsch. Unter www.hermes-holding.group erfährst Du mehr über uns.
Pullach im Isartal
Linde Picture
Linde GmbH, Gases Division
IT Service Manager Region Europe West (m/f/d)
Porto, Portugal; Pullach nearby Munich. Germany; Barcelona, Spain | req15641
What you will enjoy doing
* As IT Service Manager Region Europe West (REW), it will be responsible for all services provided to our service consumers and to maintain regular contact with all stakeholders, to ensure effective collaboration.
* You will develop and implement IT services and processes that align with the business needs.
* As IT Service Manager, you will lead service and process improvement projects, including outsourcing, insourcing, and service provider strategy initiatives.
* In this role, you will establish and monitor Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underpinning Contracts (UCs) based on service needs.
* You will monitor KPIs and SLA achievements, while effectively managing violations or major service issues.
* To ensure high levels of customer satisfaction, you will drive continuous service improvement activities and monitor service quality and performance.
What makes you great
* As the IT Service Manager Region Europe West (REW), you should have a passion for IT and a desire to drive positive change within the organization.
* You must be quality-conscious with strong analytical thinking, planning, and evaluating skills, as well as a strong executor with a proven track record of implementing improvement initiatives.
* Your service-oriented mindset and interest in understanding the needs of service consumers will serve you well in this position.
* As an international company, Linde requires you as IT Service Manager to be able to work effectively in an international environment and demonstrate fluency in English.
* Experience with IT service management tools and repositories applications is a must for this role.
* ITIL V3 or ITIL V4 certifications Foundation or above is mandatory, and project management certification is a plus.
* Finally, as the IT Service Manager, you are required to travel as necessary to effectively fulfill your responsibilities
Why you will love working with us
At Linde we identify ourselves with our products – either working for the technical or medical gases business. Being a company with a long tradition in the gases business, we not only care about our customers and high quality products, but most importantly about our employees. While working with us, expect a safe workplace, high safety standards and a true commitment from our managers to safety.
What we offer you!
At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.
Have we inspired you? Let´s talk about it
We are looking forward to receiving your complete application (motivation letter, CV, certificates) via our online job market.
Any designations used of course apply to persons of all genders. The form of speech used here is for simplicity only.
Linde acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.
LinkedIn Logo & Link LinkedIn Logo & Link Facebook Logo & Link Instagram Logo & Link YouTube Logo & Link Linde Footer Logo