WFM Team Leader (m|f|d) (Customer-Experience-Manager/in)

Are you passionate about optimizing workforce operations and improving service delivery? Join our team as a WFM Senior Real-Time Analyst, where you will play a crucial role in managing real-time performance and ensuring operational efficiency. Fluency in English is required.

Your Responsibilities:

- Monitor real-time staffing levels and service levels across multiple channels.
- Analyze data to identify trends and make recommendations to improve efficiency.
- Collaborate with team leaders and management to optimize resource allocation.
- Provide actionable insights to ensure service level agreements (SLAs) are met.
- Develop and maintain real-time reporting dashboards.
- Assist in the development of workforce management strategies to enhance operational effectiveness.

Your Profile:

- Proven experience in workforce management or a similar role.
- Strong analytical skills with the ability to interpret data and make decisions.
- Excellent communication skills in English, both written and verbal.
- Proficiency in workforce management software and tools.
- Ability to work under pressure and adapt to changing priorities.
- Strong organizational skills and attention to detail.

What We Offer:

- Competitive Salary: Based on experience and qualifications.
- Flexible Work Environment: Work remotely with flexible hours.
- Career Development: Opportunities for training and professional growth.
- Supportive Team Culture: Join a dynamic and collaborative work environment.
- Comprehensive Benefits Package: Health insurance, retirement plans, and additional perks.
- Innovative Tools: Access to the latest technologies and tools to enhance your productivity.
- Employee Recognition: Regular appreciation programs and rewards for outstanding performance.
- Work-Life Balance: Support for maintaining a healthy balance between work and personal life.

Ready to take your career to the next level? Apply now and become a vital part of our workforce management team!

Are you a motivated leader with a passion for optimizing workforce operations? We are seeking a WFM Team Leader to oversee our workforce management team and ensure we meet our operational goals while maintaining high service standards.

Your Responsibilities:

- Lead and manage a team of workforce management analysts to ensure effective scheduling and resource allocation.
- Monitor and analyze real-time performance metrics to ensure service level agreements (SLAs) are met.
- Collaborate with senior management to develop workforce management strategies that enhance operational efficiency.
- Provide coaching and support to team members, fostering a culture of continuous improvement.
- Develop and implement reporting dashboards to communicate performance insights to stakeholders.
- Address staffing challenges and recommend solutions to optimize productivity.
- Facilitate communication between different departments to ensure alignment on workforce goals.

Your Profile:

- Proven experience in workforce management or a related field, with previous leadership experience preferred.
- Strong analytical and problem-solving skills, with the ability to interpret data and drive decisions.
- Excellent communication skills in English, both written and verbal.
- Proficiency in workforce management software and tools.
- Ability to thrive in a fast-paced environment and adapt to changing priorities.
- Strong organizational skills and attention to detail.

What We Offer:

- Competitive Salary: Based on experience and qualifications.
- Flexible Work Environment: Work remotely with flexible hours.
- Career Development: Opportunities for training and professional growth.
- Supportive Team Culture: Join a dynamic and collaborative work environment.
- Comprehensive Benefits Package: Health insurance, retirement plans, and additional perks.
- Innovative Tools: Access to the latest technologies and tools to enhance your team's productivity.
- Employee Recognition: Regular appreciation programs and rewards for outstanding performance.
- Work-Life Balance: Support for maintaining a healthy balance between work and personal life.

Ready to take your leadership career to the next level? Apply now and join our team as a WFM Team Leader!