Technical Service Support Cryo Systems (m/f/d) (Ingenieur/in - Automatisierungstechnik)

Job Description

 
That looks good. Your future at FormFactor in Germany:

- Hello future! As part of our large FormFactor family, you will play an active role in shaping current and upcoming technologies.
- Bye-bye monotony! The challenging, varied tasks in the field of artificial intelligence and infrared applications as well as flat hierarchies offer you a lot of freedom for design and innovation.
- Your thing. In small teams, you will work independently and close to the product. You will find your solutions and accompany the entire production cycle.
- Just get started. With our New Hire training plan, you will arrive relaxed your new tasks.
- It's fun. We offer you an attractive remuneration package as well as a share in the company's success.
- Being human. 30 days of vacation, flexible working hours and home office are our tools for your family and work-life balance.
- Motivated. Our pleasant, friendly working atmosphere and international collegiality are a real feel-good factor.
- Progress. Internal training, exchange programs and an open transfer of knowledge open horizons for you.
- Perspective. As the market leader, we are operating in an incredibly exciting and crisis-proof industry of the future.
- Not enough? We would be happy to introduce you to many other benefits in a personal conversation.

In our company, your core responsibilities include:

- Interacts with customers, company sales and/or service representatives in handling a variety of pre- and post-sales service functions
- Objectives deal with timeliness, accuracy and customer satisfaction both internally and externally
- Provide phone support to correct customer or field service issues or determine appropriate next steps
- Research multiple data bases to determine configurations and correct bill of materials to determine repair or upgrade parts for service-related issues and upgrades
- Interdepartmental collaboration with engineering, hardware and software development, and manufacturing

What you should bring with you:

- Successfully completed degree in engineering (diploma, bachelor's/master's degree)
- Good knowledge in the field of automation technology / electrical engineering
- As you are very often the first person a customer speaks to, you should be able to understand the customer's problem, and determines to which function customers should be referred.
- Personally, you need to be able to handle the stress of making timely and accurate decisions.
- Experience in equipment engineering preferably in the semiconductor industry desirable
- Very good organizational and communication skills
- Good English and German skills (written and spoken)
- Willingness to travel up to 10% domestically and internationally
- Flexible and detail-oriented way of working
- Able to commute independently to the office- German driving license.