Reservation Agent (m/f/d)

Job Description

Chenot Palace Weggis is the flagship of the Health Wellness Retreat globally active Chenot Group located directly on Lake Lucerne. For almost 50 years, the company has specialised in the areas of health, wellness and luxury hotels. The core approach of our Health Wellness is based on the application of the famous Chenot Method®, which, in synergy with the Chenot diet, stimulates body and mind to detoxify and activate the self-healing powers. At Chenot, we practise Classical Western medicine as well as Chinese medicine.Located at the foot of the Swiss Alps, the Chenot Palace in Weggis has 97 rooms and suites, a restaurant and a tea lounge. The medical spa covers an area of 5,000 m² and is equipped with state-of-the-art technology to support the Chenot Detox programmes.Become now a part of our young, dynamic and international team.Reservation Agent (m/f/d)Ihre AufgabenProviding professional advice to guests and travel agencies/tour operators by phone and e-mail, taking into account guest preferences when booking rooms as well as selecting a program according to the Chenot Method®.Implementation of optimal guest care before arrival at the highest level, taking into account the wishes, needs and expectations processing reservations with the hotel software programs Protel-Cloud and RIMSEnsuring optimal utilization of room capacity and room allocation, as well as the correct and continuous allocation of staff for medical treatments for each individual guestSelling additional services with regard to guests' needs and preferencesContinuous communication and efficient collaboration with front office, housekeeping and medical spa departmentSending commission invoice for travel agencies and tour operatorsIhre ProfilEducation in the hotel industry and/or graduate of a hospitality management schoolProfessional experience in the field of reservations in the luxury hotel industry Service orientedStructured and well organizedVery good knowledge of English and German (oral and written), any other language, especially French or Russian is considered as an advantagePositive charismaGood rheotor skillsGood IT user skills in MS Office programs, knowledge of Protel would be an advantageHigh level of commitment, ability to work under pressure and as part of a teamA winning appearance and very good manners Wir bietenWe are looking for an individual who is ready to take the next career step. This opportunity offers the chance to make an impact, learn and grow in an exciting pre-opening environment of an internationally operating company with continuous growth. The focus is on people's health, well-being and luxury. You can get involved, build up your own department from scratch and make a difference. You benefit from personal and professional development and various company related incentives. Über uns:Das Chenot Palace Weggis ist das neue Health Wellness Retreat in der Schweiz und zugleich das Flaggschiff der weltweit tätigen Chenot (HC International AG). Seit fast 50 Jahren hat sich das Unternehmen auf die Bereiche Gesundheit, Wellness und Luxushotels spezialisiert. Der Kernansatz unserer Health Wellness basiert auf der Anwendung der berühmten Chenot-Methode®, die in Synergie mit der Chenot-Diät Körper und Geist zur Entgiftung und Aktivierung der Selbstheilungskräfte anregt.