Customer Master Data Specialist (m/f/d) (Data-Analyst/in)

وصف الوظيفة

 
Your main responsibility

- Act as the super user for customer master data management in CRM and ERP systems, ensuring data accuracy and integrity
- Document and maintain customer data management processes, workflows, and best practices
- Perform regular audits and validations to detect duplicate, incomplete, or outdated records
- Drive initiatives to improve customer data accuracy and reliability
- Train and support internal teams on data entry best practices and data governance policies
- Manage the import of customer master data from external suppliers
- Drive the validation and enrichment of imported data by sourcing missing or incomplete information through external or internal resources
- Act as the point of contact for customer master data inquiries and issues, providing resolution and guidance
- Provide backup support for CRM super users when needed
Competencies
- Project Management & Execution: Ability to coordinate data-related projects and ensure alignment with business needs
- CRM & ERP Expertise: Strong understanding of customer master data structures, governance, and maintenance in CRM and ERP systems
- User Support & Training: Ability to provide guidance and training to internal teams on data entry best practices and governance policies
- Data Accuracy & Integrity: Experience in maintaining, auditing, and improving customer master and transactional data
- Reporting & Analysis: Ability to generate, interpret, and present data-related reports for stakeholders
- Testing & Change Management: Experience in validating imported data, performing audits, and ensuring system updates align with data quality standards
Experience & education
- 3-5 years of experience working with customer master data in CRM and ERP systems
- Strong background in data management, governance, and quality control
- Experience providing user support and training related to data governance
- Proficiency in generating and analyzing customer and sales data reports
- Experience working with data validation, audits, and enrichment processes
- Knowledge of system integrations and data workflows across CRM and ERP platforms
What we offer
We offer a dynamic work environment that is undergoing significant transformation, moving toward a more agile organization. Our teams collaborate across borders with confidence to bring our sustainability strategy for 2030 to life. We believe that empathy and empowering individuals and teams toward self-organization are key to our success.
- Competitive pay with attractive additional benefits, including holiday and Christmas bonuses
- Long-term and respectful cooperation in a forward-thinking company
- Comprehensive health management programs, including bike leasing, fitness subsidies, and on-site massages
- A canteen offering fresh daily meals, with vegetarian and vegan options, plus free fresh fruit
- Flexible working hours within a 35-hour workweek, with opportunities for remote work
- 30 vacation days, 5 days of educational leave per year, and additional perks like the option for workations
- A thorough onboarding process with personalized development opportunities in a global, long-term oriented company
- Exclusive discounts at our company and with our partner organizations